Our key cards stopped working at the gate after a day or two, all 5 of them. We called and asked for them 3 different times over 2 days before finally receiving just dish towels and buying a dust pan at Walmart. Our kids loved the private pool, air hockey and my sister loved the old school video game machine. The house itself was nice, new and clean. Posted by Vivian, from San Antonio on Dec 29, 2021 We will not be returning and would love a refund. Unsafe! In summary, the property’s water park was nice but the houses are filthy, poorly maintained and serviced. Grandma got caught in the dark in the shower calling for help. Also, the breakers in this 2nd house kept tripping off. We opened up the panel, disabled the alarm & then extra watched the kiddos for pool safety. We gave up calling with the service, having called at least 10 times at this point, a ruined vacation. They assured us they would fix it while we were at the parks. It stopped working and so the alarm was constantly on, turning the vacation from a nightmare to a horror story. Concurrently, the house had an excruciatingly, uninhabitable loud alarm for the pool if you open the patio door. We were told it would be days so we gave up. We called for the carpets to be steamed & confirmed an appointment twice.
Unfortunately, the carpets in House #2 were almost as disgusting. Desperate, we called and they moved us to another house. The lights kept switching off in the kitchen despite resetting the breakers many times (5 times per hour). All 11 family members refused to go barefoot - hardly relaxing.
#ENCORE ORLANDO MOVIE#
First, when we moved into the house, the carpet was so fithy, it worse than a dingy movie motel. Our stay at Encore Resort Reunion for a family reunion was so bad, it became comical and we gave up. Other staff need to be more accommodating and receptive. It’s a very nice resort, and the staff for kids activity and wait staff/bar staff were all great. I paid for a park view, hot a highway in my backyard. There were a few days the park was not open rendering the kids favorite restaurant and fun times not an option. That pool bar/restaurant is the only reasonable place for family friendly options and prices. The water park and pool bar close if it’s under 60 degrees, or if there may be rain or storms coming in. The resort gives you the run around and different numbers to call for each different person to tell uou there’s not a thing they can do as you have to call another department (one that gave me their number). He also was supposed to have someone fix the pool light and no one came back (no lights around pool so it was very dark at night). A pool guy came to clean it and left the hose and a weird contraption the hose goes into for the whole rest of our stay - causing a tripping hazard. We had week old water park bracelets in our backyard and pool was super low on water, and filthy. Our pool heated up over 100 and hot tub was only in 80’s (thermostats seemingly backwards) it made our pool unusable and they would not Credit me back even though the pool water burned the kids skin. I was not informed that you had to pay that to have your “hot tub” be hot. Its a mixture of different production companies that were bought out, so - more.I had called to be informed of all additional options - I was told it would cost $68.10 to heat the Villa pool. However, most of the time you are using the company's inventory, which is mostly broken, outdated, and not quality controlled. Fortunately if you're in production, you get to choose where to get your equipment from. The hardest part of the job is doing your job with the equipment they give you. They are working on changing this workplace environment through HR training videos, so there's that. You have to be thick skinned to work in this industry, but you will need to have a hardened heart to survive this company. Why be rude to anyone, regardless of their position or paygrade? It's just something I've noticed. But when they realize I'm a lead, they show a completely different face. Multiple times I've come in to projects outside of my home team where I am unknown to Production Managers or Tech Supervisors, and I've been treated like dirt because they assume I'm a lowly floor tech. I understand that's how the industry is, but the culture here is just blatantly rude depending if they know your job description. That being said, the work environment is pretty toxic and elitist. I'm different than most workers as I haven't started from bottom and worked my way up in the company, but came in at certain level. I'm also in a different position that I'm not tied down to a certain property, and am almost considered and treated like a production/show team member. I have the privilege of working with a great team with talented leads and supportive directors/producers.
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